Client Support

Need help? You’re at the right place, ask away.

A satisfied client is the basic goal of our business, making interactions with you extremely important. All your questions and requests help us to improve on a daily basis, and to better serve your desires and needs.

1. When are stores open for business?

2. How can I return a product and how long do I have?

3. What is the minimum delivery amount?

4. What payment methods do you accept?

5. What can I do if a product is missing from my order, or was delivered past the expiry date, or damaged?

6. Do you offer money back options if I’m not satisfied with my purchase?

7. How can I shop online and where can I get my deliveries? How and where can I sign up for the Order & Pick Up service?

8. How can I get my Tommy loyalty card and how are points collected?

9. Can deposit packaging be recycled at any Tommy store?

10. By when must I spend the amount I won on my gift card in a sweepstakes?

Contact us

Reach us any time with suggestions, complaints or praise:

Croatian toll free telephone 0800 0203.




Special queries

1. Online shopping


2. Loyalty Rewards Program


3. Other